Wave 19 · Workflow, CX, And Enterprise Integration Operations Integration handoff proof Synthetic sync + exception exports

Integration packets that stay operator-readable.

This control plane turns integration and handoff data into one buyer-readable surface: missing contract proof, delivery attestation drift, stale replay packets, escalation gaps, and the exact sequence needed before a checkpoint, audit, or incident review hardens.

Overview Handoff Lane Evidence Gaps Review Posture Verification Docs

Commercial Front Door

Integration governance evidence for connector owners, release teams, and audit stakeholders.
Audit-safe visibility into missing contract packets, delivery drift, replay evidence, and fallback posture without exposing live payloads or credentials.

Proof Layer

Offline analyzer + CLI + dashboard surface.
This repo reads sync and exception snapshots and turns them into lane, gap, and review packets operators can actually use.

Why it matters

Recruiters looking for integration governance / connector reliability / event handoffs / audit routing / platform operations should see real operator work: contract evidence, replay posture, checkpoint readiness, and owner-safe escalation.

Evidence Gaps

severity · owner · packet

Gap	Owner	Subject	Principal	Message
high integration-evidence-gap	Integration Governance	Claims CRM -> policy core sync IEL-1042 IBM App Connect + Kafka	—	Claims CRM -> policy core sync still has open evidence debt against the Contract and delivery packet packet.
high integration-evidence-gap	Reliability Integration Office	Outage alert -> service-desk workflow IEL-3109 EventBridge + ServiceNow	—	Outage alert -> service-desk workflow still has open evidence debt against the Replay, escalation, and fallback packet packet.
high missing-contract-proof	Integration Governance	Claims CRM -> policy core sync Contract Schema packet review	Schema signoff packet	Contract packet is still missing the final schema signoff proof referenced in the release review.
high stale-open-packet	Integration Governance	Contract Schema packet review	Schema signoff packet	Contract evidence has been open longer than the integration review SLA.
high missing-replay-proof	Reliability Integration Office	Outage alert -> service-desk workflow Replay Replay packet	Replay chronology	Replay packet is missing the final chronology tying event retries to the remediation fallback path.
high stale-open-packet	Reliability Integration Office	Replay Replay packet	Replay chronology	Replay evidence has been open longer than the integration review SLA.
medium workflow-gap	Integration Governance	Claims CRM -> policy core sync IEL-1042 IBM App Connect + Kafka	—	Owner-safe handoff routing is degraded; delivery, replay, and escalation review are still split across teams.
medium missing-contract-proof	Reliability Integration Office	Outage alert -> service-desk workflow IEL-3109 EventBridge + ServiceNow	—	The integration is in exception flow but does not currently show a clean contract or schema packet in the queue.
medium workflow-gap	Reliability Integration Office	Outage alert -> service-desk workflow IEL-3109 EventBridge + ServiceNow	—	Owner-safe handoff routing is degraded; delivery, replay, and escalation review are still split across teams.
medium missing-delivery-attestation	Connector Delivery	Claims CRM -> policy core sync Delivery Delivery handoff review	Dead-letter attestation	Delivery packet does not yet reconcile the dead-letter policy and consumer recovery path.
medium stale-open-packet	Connector Delivery	Delivery Delivery handoff review	Dead-letter attestation	Delivery evidence has been open longer than the integration review SLA.
medium stale-open-packet	Escalation Operations	Escalation Escalation review	Fallback routing packet	Escalation evidence has been open longer than the integration review SLA.